General Terms

Introduction

Inspiring Benefits, S.L. (hereinafter “INSPIRING”), a company of the Aon Group, owns the technology that supports this website, which is made available to the user at this URL and its subdomains.
Access to, registration on and use of the website are voluntary and free of charge and confer the status of Registered User on anyone who accesses it.

The website is subject to the rules and conditions set out below. By registering on the website, the user expressly accepts these Terms of Use.

Users are therefore advised to read these Terms of Use carefully before taking any action. If you have any queries regarding them, You can contact us through the form by clicking here.

Definitions

AON PORTUGAL – CONSULTORES UNIPESSOAL, LDA: Responsible for the provision of the service consisting of the Website, and responsible for ensuring its operation and maintenance, including the sending of communications regarding partnerships, under the terms and conditions disclosed therein and in accordance with the relevant Privacy Policy; this service is contracted by the Contracting Entity, which assumes payment for the service provided to the user groups defined by it (for example, employees, members, clients), through web portals that offer benefits and exclusive content for those groups.

INSPIRING BENEFITS S.L: Hereinafter referred to in these Terms of Use as “INSPIRING”, and a company of the Aon Group specialising in providing services to other companies by making available to groups of users defined by the Contracting Company (for example, employees, members, clients) web portals offering benefits and exclusive content for those groups.

Client or Contracting Company: The entity that has contracted the service provided through the Site for a particular group of users so that they may enjoy the advantages associated with the website.

Registered User: Any person who forms part of the user group (such as employees, clients, members, beneficiaries, etc.) defined by the Contracting Company, who has duly registered on the website in accordance with the instructions set out in these Terms of Use and who is therefore bound by them.

Website/Site: A portal operating with technology owned by INSPIRING, made available to Registered Users so that they may access the benefits and content made available by the Contracting Company.

Purpose of the service

The purpose of the service is to promote savings through the accumulation of discounts arising from the purchase of products and services offered through the website, in accordance with these Terms of Use.

In order to fulfil the purpose of the service, personalised communications may be sent by Inspiring and/or by the Contracting Company, in accordance with the preferences declared in your personal area.

These communications shall strictly comply with the conditions described in these Terms of Use and also with the Terms and Conditions and Privacy Policy that govern the services directly contracted between the User and the Contracting Entity.

Registration

The User undertakes to make appropriate use of the content and services offered. In order to use the services on the website, the user must register by taking the following steps:

1. Complete the registration form accessible from the home page of the website, including the requested details, and undertake to ensure that they are current, truthful and lawful.
2. Read and accept these Terms of Use before sending your personal data in order to register for the service.
3. Read and accept the website’s Privacy Policy before sending your personal data in order to register for the service.
4. If the user has registered by email and password, they must confirm their registration by means of the email they will receive, in order to verify registration on the website according to the details entered in the registration form.

Registration on the website by persons under 18 years of age is prohibited.
Use of the Website, the offers, promotions and content for commercial or marketing purposes by the user is prohibited.

From the moment the User accepts these Terms of Use and the Privacy Policy, the User assumes the obligations and responsibilities arising from them. Accordingly, access to the website, as well as the use of or inclusion of unauthorised information on it, is the sole responsibility of the person doing so, and INSPIRING shall be exempt from any damage and/or loss that may be caused to third parties by such use, access or communication.

Enjoyment of the service

In order to access the benefits of the website, it is necessary to be a Registered User (that is, to register on the website) and to belong to the group defined by the contracting company. The access details of the Registered User to enter the website are personal and non-transferable for each user, who is solely responsible for keeping them secret and for the consequences of their loss, thereby releasing INSPIRING and the Contracting Company from any liability that may arise from the improper use of passwords by unauthorised third parties.

Access to and use of certain features of the platform depend on the Contracting Company having activated them in the service. For each of those features, the provisions of the specific service conditions shall apply.

Confidentiality

The Registered User, as a member of the collective of the Contracting Company, may be required to keep confidential any information which the Contracting Company has declared confidential in accordance with its corporate policies and which appears on the website. The Registered User undertakes not to disclose such confidential information, nor to publish it in any way, whether directly or through third parties or companies. The contracting entity may take such legal measures as it deems appropriate in the event of any breach of confidentiality obligations on the part of the registered user.

User cancellation

If, at any time, the Registered User wishes to cancel their registration, they may do so from their profile and/or, where applicable, by sending an email to INSPIRING requesting such cancellation to the following email address: [email protected].

Without prejudice to the rights vested in the User as the data subject and which are provided for in the Privacy Policy, Users who cancel their registration with the Contracting Company shall be removed from the services, regardless of the reason for cancellation. The same shall occur if the Contracting Company decides to cancel the service contracted with INSPIRING, in which case all users shall be removed from the Platform.

Personal data protection

The processing of personal data carried out on the website is governed by the Privacy Policy, acceptance of which is also required before registration on the website.

Guarantee and responsibility

INSPIRING shall do everything within its power to ensure the proper functioning of the website at all times. In the event of accessibility failures, INSPIRING shall take all necessary measures to correct them. However, the availability of the services may be affected by maintenance and improvement work.

INSPIRING shall implement all security measures in accordance with the state of the art so that use of the services is free from virus attacks or attacks by third parties that may affect the systems of Registered Users.

However, absolute security does not exist and, if INSPIRING detects the existence of any attack that may affect users, it shall suspend access to the services until the problem has been resolved.

INSPIRING shall not be liable for any damage that may be caused to the computer systems used by the User to access the Website, or to the files or data stored thereon, as a consequence of viruses or any type of malicious code (malware), provided that INSPIRING has established appropriate protection measures, in accordance with market standards and the state of technology, in order to prevent them. INSPIRING shall also not be liable for the improper use of the computer device by the Registered User or for access using tools that are unsuitable for the use of the services offered through the Website.

Access to the website and any unauthorised use of the information contained therein are the sole responsibility of the person accessing it. INSPIRING assumes no responsibility or liability for any damage or loss resulting from such use or access.

INSPIRING is also not responsible for comments or content generated by Registered Users using the tools made available to them through the website. However, if INSPIRING or the Contracting Company become aware that any such comments may in any way harm or denigrate third parties, both INSPIRING and the Contracting Company reserve the right to remove them from the website.

It is possible that, from the website, the user may access links to other web pages, via banners, links or other forms of access. INSPIRING has no control over the content made available by other websites to which links are provided from the Platform. Accordingly, INSPIRING assumes no responsibility for any aspect relating to such websites, nor does it guarantee that the links are free from viruses or other elements that may cause damage to the user’s computer systems or files.

INSPIRING shall not be responsible for the content of websites that may contain links or references to our Websites or that include opinions about our services which may mislead Users regarding INSPIRING’s services.

Right of exclusion

The Contracting Company and INSPIRING reserve the right to remove or deny access to the services, without prior notice, to Registered Users who fail to comply with these Terms of Use or the Privacy Policy and who use the services in bad faith. INSPIRING may also exclude users who make commercial or mercantile use of the offers, promotions or content of the Portal, as well as request reimbursement of the benefits obtained in relation to such offers, promotions or content used to acquire products or services at a lower price and subsequently commercialised.

User support

The website has a specific section made available to the Registered User with a form for complaints, claims and queries they may have regarding the operation of the website. The User may also do so by sending an email to the address indicated at the beginning of these Terms.

Intellectual property

The platform and its content are governed by Portuguese legislation on intellectual property.

The technology and content of the Site are protected by copyright. The texts, drawings, photographs and other audiovisual elements contained therein and provided by the Contracting Company or by INSPIRING are the exclusive property of the Contracting Company or of INSPIRING.

In no event shall access to and browsing by the User imply any waiver, transfer, licence or total or partial assignment of the aforementioned rights by INSPIRING or by the Contracting Company.

It is prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, upload files, send by post, transmit, use, process or distribute, in any manner, all or part of the content included on this Site, for public or commercial purposes, without the express written authorisation of INSPIRING or the Contracting Company. It is also prohibited to extract content from the Site, whether automatically or manually (web scraping).

Unauthorised use of the content included on the website and, in general, any infringement of intellectual property rights shall entail the legal liability of the infringer.

User-published content

Each User declares and warrants, in relation to the content they contribute to the website, that they are the owner and therefore hold all rights of exploitation; or that they possess the necessary authorisations or licences from the respective owners for its reproduction, distribution and communication to the public.

The User shall indemnify INSPIRING and the Contracting Company against any judicial or extrajudicial claim by third parties, whether arising from infringement of intellectual property rights or because it affects or harms the rights of third parties.

The User grants INSPIRING and the Contracting Company a free, non-exclusive, worldwide licence to use, reproduce, publicly communicate, make available and transform (the latter in order to adapt the uploaded content to the size and resolution requirements supported by the Platform at the time the files are uploaded) the information and content included on the website for the purpose of reproducing it and making it available to other users within the website itself. Said licence shall end when the User cancels the service for any reason. Without prejudice to the licence granted to INSPIRING and the Contracting Company, each User may include notices regarding reservation of rights and restrictions on the use of their content for other users and third parties as they deem appropriate and that correspond to their rights over the content they share.

Industrial property

The distinctive signs used on the websites are the property of INSPIRING, the Contracting Company, the suppliers or are used under the corresponding licences or authorisations. Their use is not permitted without the prior written authorisation of INSPIRING and, where applicable, of the Contracting Company.

It is not permitted to remove, manipulate or circumvent these general conditions relating to intellectual and industrial property rights, or any other identifying data concerning ownership of such rights incorporated into the content, as well as the technical protection devices, digital marks or other information or identification mechanisms contained in the content.

Breach of these Terms of Use

INSPIRING may adopt such security measures as it deems appropriate at any given time to ensure that access to and participation in the services are carried out in accordance with the Terms of Use, the Privacy Policy, the purpose of the services and the applicable legislation in force.

Without the need to comply with or carry out any prior formalities or communications, INSPIRING may, at any time:

• Temporarily block or permanently remove the information and content incorporated into the Website where it has grounds to suspect or certainty that they may infringe the provisions of the Terms of Use or the applicable legal regulations.
• Restrict or suspend participation in the services of any User and even permanently expel them in the event of a breach of any of the Terms of Use or the applicable legal regulations.

Applicable law and jurisdiction

These Terms of Use shall be governed by Portuguese law. For the resolution of any disputes arising from this relationship, the Parties confer exclusive jurisdiction on the District Court of Lisbon, expressly waiving any other.

Modifications

Inspiring reserves the right to make such amendments as it deems necessary to the Portal, the information contained therein, its configuration, presentation and conditions of access, as well as to the Terms of Use. This circumstance shall be communicated on the home page of the Portal for the awareness of the Registered User.

It is possible that the User’s internet browser may generate a copy of this page in cache memory, so that, upon accessing it again, the pages displayed by the browser may not correspond to the most up-to-date ones, but rather to those stored in cache memory. To avoid these problems, we recommend that the User refresh the website in their browser whenever accessing it.

SPECIFIC CONDITIONS

Terms of use of the Advertisement Board

Any Registered User may publish an advertisement on the platform, provided it is consistent with the purpose and that the required details are completed.

Advertisements must be drafted correctly, in comprehensible language and in a manner suitable for disclosure to all users of the portal.

Advertisements may include offers for the sale/exchange/delivery of goods, provided that these are owned by the Registered User.

The noticeboard is operational exclusively for users of the platform.

The truthfulness of the content of the advertisements or the descriptions of the goods and the conditions attached thereto shall be the responsibility of the person who publishes the advertisement.

Terms of use of the Piggy Bank

Definitions

Partner Merchants: Organisations that present offers, through the Platform, of their products and/or services, those stores being solely responsible for such offers and for their proper execution and provision.

Offer, agreement or promotion: Offers and promotions made by Partner Stores, which are under their responsibility and are disclosed on the Platform.

Discount accumulation: Earnings, in points or money, accumulated in the savings account of the Registered User as a result of access to products and/or services promoted through the Platform.

Savings account or piggy bank: Record of the discounts accumulated by the Registered User which, once a minimum threshold has been reached, results in a transfer to the bank account indicated by the Registered User. The user may also donate such amounts to an NGO or request an Amazon gift voucher.

Confirmed reservation / purchase: Purchase made from Partner Stores that has been validated and approved by the various Partner Stores.

Operation

Through the Platform, the Registered User has access to the offers and promotions of the Partner Stores. In order to benefit from these promotions, the Registered User must access the Partner Stores through the links and/or codes provided by the platform so that purchases are duly recorded.

If the Registered User does not make purchases through the links provided, the discount percentages corresponding to such purchases shall not be reflected in their Savings Account or Savings Wallet. It is possible that some promotions or offers only generate savings for the User’s first purchase from the Partner Store and, on other occasions, the promotion or offer may only generate a direct discount on the purchase amount but not generate savings for the Savings Wallet.

In both cases, these conditions are indicated in the description of the promotion or offer.

INSPIRING’s reimbursement percentage shall be applied to the purchase amount, excluding VAT and handling, taxes and/or shipping costs.

Purchases made by the registered user shall be reflected in the savings account within a maximum period of 5 days. For purchases that are not ultimately reflected in the Savings Account, Registered Users shall have a form through which they may submit their claims within a maximum period of 30 days after making the purchase. This form is available on the Platform and INSPIRING shall contact the Registered User in order to resolve the incident as quickly as possible.

Through the Savings Account, the Registered User has information on the transactions carried out, as well as on the amount of money accumulated.

Once a certain amount of money has been accumulated, the Registered User may decide what to do with their accumulated balance.

If the savings account shows no activity for a period of 12 consecutive months (neither purchases nor access to the account using the user name and password), the account of the Registered User shall be cancelled, with no entitlement to reimbursement of the accumulated discounts, which shall be paid to INSPIRING as a cost of maintaining the savings account.

Inspiring selects safe and reliable Partner Stores. However, INSPIRING is not responsible for any breaches or incidents incurred by any Partner Store with Registered Users, since this is a commercial relationship between that Partner Store and the Registered User. Each Partner Store has its own conditions of sale, and therefore it is important that, before proceeding with the transaction, the Registered User carefully reads the Partner Store’s conditions of sale. If any poor practice or abuse by a Partner Store is detected, the Registered User must inform INSPIRING as soon as possible so that it may investigate and, if necessary, remove its reference from the Platform.

Likewise, if the Registered User detects any breach or incident or situations that lead to non-compliance by the Partner Store with any of the offers or promotions available on the platform, they must inform INSPIRING as soon as possible so that it may contact the Partner Store in order to find a solution, always safeguarding the interests of the Registered User.

Purchase status

The user may check the status of their purchases through the platform. The statuses that may appear are as follows:

Pending

The purchase appears as pending a few days after it has been made.
It shall remain in this status until the supplier confirms it (a process that may take between 90 and 120 days and, in some cases, up to 210 days, depending on the supplier).

This period derives from the fact that the Supplier must allow sufficient time to comply with legal periods concerning changes, refunds and possible charge cancellations, and to verify that the entire process is correct before accepting it.

In the case of flight bookings, hotels and car hire, this acceptance period shall only begin after the flight, hotel check-out or return of the vehicle, since last-minute cancellations may occur.

If the purchase was not recorded automatically and is claimed by the User, the purchase shall be reflected manually in their Savings Wallet as pending (after verification of access to the offer) and shall be claimed from the Supplier. The confirmation process may take longer than the established period because the Supplier must verify that the purchase was correctly completed through the web portal.

Denied

A purchase may be rejected by the supplier for a number of reasons, including:

• The order/booking was subsequently cancelled.
• A code/coupon was used during the purchase that is not available or cannot be combined on the platform.
• Changes were made to the booking outside the platform.
• The purchase process was not carried out correctly.

Accepted

This status indicates that you may request reimbursement for your purchase, provided that the minimum amount required has been accumulated in the Savings Account or Savings Wallet.

Pending Refund

The purchase moves from Accepted status to Pending Refund as soon as the transfer to the current account is requested.

The refund may take between 7 and 15 days, provided that the account number is correct.

Paid

The transfer has been completed successfully.

The periods mentioned are indicative and correspond to the normal operation of the platform, although they may be subject to variations.

Effect on the Savings Wallet in the event of user cancellation

In the event of voluntary cancellation by a Registered User, that user shall be responsible for requesting reimbursement of the money accumulated in their Savings Wallet that is in Accepted status (provided that it reaches the required minimum) before requesting cancellation. Purchases that are pending at the time of cancellation shall not be reimbursed.

Cancellation of the service by the contracting company

If, at some point, the company contracting Inspiring’s service decides to terminate the contract, the accumulated discounts shall be reimbursed to the bank account specified by each user in their profile, deducting the amount of €5 in respect of transfer and administration costs.

Any balance not confirmed by the date of the cancellation notice shall in no event be reimbursed.

Guarantee and liability

Since this is a direct commercial relationship between the Partner Store and the Registered User, INSPIRING assumes no responsibility for any breaches or incidents incurred by any Partner Store, its products or services with Registered Users. Each Partner Store has its own conditions of sale, and therefore it is important that the Registered User reads them carefully before proceeding with any transaction. If changes made by Partner Stores when requesting discounts, due to lack of availability or stock of products or services, differ from those offered through the Platform, INSPIRING assumes no responsibility for such variations.

INSPIRING assumes no liability for incidents related, directly or indirectly, to failures of the Platform due to incidents involving the technological suppliers hosting the Platform, malfunction of the Internet, telecommunications servers or email. This also includes possible manipulations or unlawful acts by users of the platform.

The erroneous publication by INSPIRING of an offer or promotion regarding the percentage or amount of the discount to be applied by a Partner Store shall result in INSPIRING paying the difference arising from the error, provided that the Registered User is not acting in bad faith, the amount does not exceed fifty euros and/or 5% of the total discount on the purchase, and the user has not received notices from INSPIRING or from the Partner Store itself indicating a different discount amount. The Registered User shall be required to notify INSPIRING of any errors in the publication of discounts as soon as they become aware of them, by sending an email to INSPIRING’s customer support service address: [email protected].

If the user withdraws from the purchase or service contracted with the partner store, INSPIRING shall not accumulate the corresponding discount in the Registered User’s Savings Account, or shall deduct it therefrom if it has already been credited.

General conditions of the offers

In order to benefit from the reimbursement or discount, it is necessary to access the offer through the link provided on this page, using the codes or coupons required according to the description. Once the booking or purchase has been made, any discounts not used during the booking or purchase, or not made through the link on the offer page, shall not be applied.

Offer subject to supplier availability

For further information, please consult the supplier.

Offer not combinable with other offers and promotions or with each other, unless expressly stated otherwise in the supplier’s terms and conditions.

Inspiring Benefits is not responsible for any changes the supplier may make to these terms and conditions from the time the codes/discounts/coupons are delivered by Inspiring Benefits to the user, including their cancellation. All promotions are subject to the supplier’s terms and conditions and are governed by the supplier’s Terms and Conditions.

Inspiring Benefits shall not be liable for the improper use of codes/discounts/coupons and may refuse the use of the code/discount/coupon to any person other than the registered user, unless otherwise stated in the terms and conditions of the offer.

Piggy bank cashback offers

Inspiring Benefits manages the redemption of the Savings Wallet for promotions. All other codes/discounts/coupons indicated in the offer are governed by the supplier’s Terms and Conditions. Inspiring Benefits merely makes available to the user information about the supplier’s promotions, and neither Inspiring Benefits nor the contracting company accepts any responsibility for any infringement of those terms and conditions. Please consult the supplier’s Terms and Conditions. Further information on Savings Wallet redemption offers may be found here.

Invitation to family members

If this function is activated, the Registered User may invite third parties, provided that they are certain of the third party’s interest in registering on the Portal.

The account of the Invited User is conditional upon the continued membership of the User who invited them to the Portal, as well as upon that user’s decision to keep the Invited User on the Portal or to exclude them from it. Likewise, the Contracting Company may, at any time and without prior notice, exclude the Invited User from the Portal.